EVALUATION OF PUBLIC SERVICES AT TOBELO REGIONAL GENERAL HOSPITAL (RSUD) THROUGH THE USE OF THE TOBELO RSUD RESERVATION APPLICATION

• Harvey Erliando Kanalung

  Public Administration, Halmahera University

  Author

The purpose of this study was to disseminate public services at Tobelo Regional General Hospital through the use of the RSUD Tobelo reservation application. This research was conducted at Tobelo Regional General Hospital, North Halmahera Regency, with a focus on patients as the research subjects. The background of this research is based on the condition of hospital services, which still frequently face problems of long queues, service delays, and suboptimal patient satisfaction. Therefore, the implementation of reservations is a crucial innovation in improving the quality of public services. The method used was descriptive qualitative research, with data collection techniques including in-depth interviews, direct observation, and documentation. Using a four-indicator assessment guideline approach: service policy, human resource professionalism, facilities and infrastructure, and public service information systems, it was discovered that the services provided through this application still do not meet user expectations. The results of this study are expected to provide an overview of the purpose of using the RSUD Tobelo reservation application and generate recommendations for improvements for Tobelo Regional General Hospital.

Keywords: Public Services; Reservation Application; RSUD Tobelo

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